Common Problem
Support You will encounter some problems
Purchase Simply install an electric one window curtains?

n electric curtains can install a set of curtains or screens,
so the installation of a window requires two electric curtains

Purchase s there any requirement for installing the electric curtain to the width of the curtain?

Yes.
Installation of a electric curtains need to set aside at least 10 cm in width.
Install two electric curtains need to set aside at least 20 cm in width.

Installation Electric curtains need for external power supply? The normal operation of electric curtains need external power supply.
If your home does not reserve the power, you can choose our lithium battery electric curtains, no external power supply can also be run properly.
Installation How many wide electric curtains can be installed? If the weight of the curtains in the safe load range, the width of the average family's curtains can be installed.
The most wide of electric curtain may be installed to 12 meters.
Installation Is there any requirement for the weight of the curtain by the electric curtain? Our products are divided into two kinds of power 45w and 75w.
45w curtains can carry 50kg weight, 75w curtains can carry the weight of 100kg.
Installation Is there any trouble with the install of electric curtains? No.
Installation is very simple, specific reference to our website of the tutorial or product instruction to learn to install.
Apply When power cut, electric curtains can also be used?

Yes.
We have manual override function, even if the power cut, it can be as ordinary as hand pulling the curtain.

Apply How to do when electric curtains not working ? Electric curtains do not work primarily for the following reasons,
you can look at your own simple investigation.
1. Make sure the power supply is powered curtain connection.
2. Does the remote control battery has power.
3. The electric curtains signal reception is subject to interference.
4. Gently pull the curtain, electric curtains to see whether the job.
If work, you need to follow the tutorial on the remote control to match code.

If the above conditions are the investigation is completed,
the electric curtain still does not work, please call our free service hotline: 400-105-6666
Apply Do a remote control can control a set of electric curtains? Yes, an optional remote control can only control a single channel electric curtains. If you have a number of sets electric curtains, you can consider buying a 15-channel remote control, it can control 30 sets of electric curtains.
Apply Are the electric curtains very easy to damage it? How to guarantee? Our products have five years of quality assurance.
Electric curtain technology has been very mature, our products have any quality problems within five years after the sale, we are all free for you to solve.
While our free service hotline: 400-105-6666,
at any time to provide you with product service security.